Accessibility Commitment for Cleaner Richmond Upon Thames

Cleaner Richmond Upon Thames is committed to providing an accessible online experience for all residents, visitors, businesses and community partners. We want everyone to be able to access information about cleaner streets, waste and recycling, and local environmental services in the Cleaner Richmond Upon Thames area without barriers.

This accessibility statement explains how we work to ensure our website and digital services are usable by as many people as possible, including disabled people, older people, and people using assistive technologies.

Our Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These internationally recognised guidelines explain how to make web content more accessible and usable for everyone. We regularly review our digital content and features to keep improving towards and maintaining WCAG 2.1 AA compliance across the Cleaner Richmond Upon Thames online experience.

Our goal is that users in the Cleaner Richmond Upon Thames area can find information, request services, and share feedback independently and confidently.

Support for Screen Readers and Assistive Technologies

Our website is designed to work with a range of assistive technologies, including screen readers, screen magnifiers and speech recognition tools. We use clear page structures, descriptive headings, and meaningful text for images where appropriate so that people relying on assistive tools can navigate and understand content more easily.

We aim to ensure that important information about Cleaner Richmond Upon Thames services, such as waste collections, street cleaning and environmental reporting, is available in a format that works well with screen readers. We also work to avoid using images of text and complex layouts that may be difficult for assistive technologies to interpret.

Keyboard Navigation

The Cleaner Richmond Upon Thames website is designed so that you can navigate most of it using only a keyboard. This includes moving through menus, forms and interactive elements without requiring a mouse or touch gestures.

We aim to ensure that:

All interactive elements can be reached using the Tab, Shift plus Tab and Enter or Space keys. The current focus is visible so users can see where they are on the page. Forms and key service request tools in the Cleaner Richmond Upon Thames area can be completed using a keyboard alone.

If you experience any difficulty using the site without a mouse, you can contact us so we can investigate and, where possible, improve the experience.

Text, Layout and Content

We aim to write content in clear, straightforward language and structure pages with headings and short paragraphs. This helps people who use assistive technologies and people who prefer simpler language or have limited time.

Where possible, we ensure that text can be enlarged using browser tools without breaking the layout. Colours are chosen to provide sufficient contrast between text and background, supporting people with low vision or colour vision differences in the Cleaner Richmond Upon Thames area.

Ongoing Improvement and Limitations

We are continually working to improve the accessibility and usability of our website and any online tools we use to support Cleaner Richmond Upon Thames services. Some older content or third party systems may not yet meet all aspects of WCAG 2.1 AA, but we aim to resolve significant issues over time or offer alternative ways to access the information.

If you encounter any barriers, we welcome your feedback so we can review and address the issues where possible.

Contact for Accessibility Requests and Feedback

If you need information about Cleaner Richmond Upon Thames services in a different format, such as large print, audio or an alternative digital format, or if you want to report an accessibility problem with our website, you can contact our team through the standard contact methods published on our main site.

Please explain the issue you are experiencing, the page or service you were using, and any assistive technology involved. This helps us understand and resolve accessibility problems more quickly for you and for other people in the Cleaner Richmond Upon Thames area.

We review all accessibility feedback and use it to guide improvements to our digital services, so that everyone can take part in keeping Richmond Upon Thames cleaner and more accessible.